Wersja polska (wiążąca) / Polish version (binding)

Terms of Service — Pomago

Effective from: 2026-11-15. Service provider: NEXUFAB Rafał Kalinowski. This is a translation; the Polish version prevails.

Working draft for closed testing. Before the app is made available to all users, this document will be reviewed by a lawyer and may change; we will announce any change in guardian mode.

§ 1. Service provider and contact

The Pomago application is provided by Rafał Kalinowski, a sole trader operating under the business name NEXUFAB Rafał Kalinowski, ul. Graniczna 20, 05-825 Grodzisk Mazowiecki, Poland, tax identification number (NIP) 5342239126, entered in the Polish Central Register and Information on Economic Activity (CEIDG) (the “Service Provider”, “we”).
Contact for all matters, including complaints, withdrawal from the contract, personal data and content reports: email kontakt@nexufab.pl, phone +48 572 724 001, postal address as in section 1.
The email address in section 2 is also the point of contact for authorities and for users within the meaning of the Digital Services Act. We reply in Polish and in English. Messages are read by a human.

§ 2. Definitions

Application — Pomago: a single Android app downloaded from Google Play, working in Guardian mode or in Child mode, together with the server and the pages at https://pomago.nexufab.pl.
Guardian mode — the mode of the Application for a User: the Family, chores, children's devices, Messages and Paid Features.
Child mode — the mode of the Application on a child's device: the child's chore list and Messages next to chores. Child mode contains no purchases, no prices and no Google account sign-in.
Service — access to the functions of the Application over the internet. For a Consumer the Service is a digital service within the meaning of the Polish Consumer Rights Act.
Family — a shared space in the Application: guardians, child profiles, devices, chores and Messages.
Owner — an adult who created the Family or to whom its ownership was transferred. A Family has one Owner.
Guardian — an adult invited to the Family by the Owner and approved by the Owner, e.g. the other parent, grandparents, a childminder.
User, “you” — the Owner or a Guardian.
Account — your record in the Family: role, label and the keys of your devices. An Account has no email address and no password.
Child — a person for whom a guardian keeps a profile in the Family. A Child is not a party to the Contract.
Messages — help requests, notes and replies next to chores, described in § 9a.
Consumer — a natural person using the Service for a purpose not directly related to their business or professional activity.
Entrepreneur with consumer rights — a natural person who concludes the Contract directly related to their business activity where the content of the Contract shows that it is not of a professional nature for that person.
Contract — the contract for the provision of the Service under these Terms.
Paid Features — the “Family” plan, i.e. the higher limits described in § 6, available by subscription.
Seller — Google Commerce Limited (Ireland), from which the Owner buys Paid Features on Google Play.
User Content — what you save in the Application: labels of guardians and child profiles, the titles, due times and recurrence of chores, and Messages.
Durable medium — a downloadable file, an email message or another medium that allows information to be stored and reproduced unchanged.

§ 3. The Service

Main characteristics of the Service: Pomago is a family app for Android with guardian mode and child mode: a guardian assigns household chores to a child, including recurring ones, the child ticks them off on their own device in child mode, and the guardian sees the status and confirms completion. Next to a chore the child can ask for help or write a short message if a guardian has switched this on. This server synchronises data between the family's devices.
The Service is an auxiliary tool for organising household chores. It does not replace the care or supervision of a child. It is not parenting, psychological, medical, legal or other professional advice.
You receive access to the Service for the duration of the Contract. The Contract does not transfer any rights to the Application and does not give you its code.
Technical requirements: a device running the Android version indicated on Google Play, a Google Play account to download the app, and internet access. Child mode also works temporarily offline and sends changes once the connection is restored. The pages at https://pomago.nexufab.pl do not store cookies.
Data moves between the Family's devices by synchronisation — when the Application is opened and periodically in the background. A change made on one device appears on the others after the next synchronisation, not instantly. Reminders and notifications about a new chore, a report or a Message are created on the device after synchronisation; they may be delayed or not appear, e.g. when the device is offline or saving battery. In this version the Application does not use notifications delivered through a Google service. If we introduce them, we will describe them in the privacy policy and announce this in Guardian mode before switching them on.
The Application contains no advertising, analytics tools or artificial intelligence features. It does not allow contact with people outside the Family and has no chat or video calls. Messages work only next to chores, under § 9a.
Using electronic services involves risks, including malware, loss of a device and takeover of access. We never ask for the recovery code by email or by phone. You enter the code only in Guardian mode or on the page https://pomago.nexufab.pl/delete. Protect your device with a screen lock and use up-to-date software.

§ 4. Family, Account and conclusion of the Contract

Before you create a Family and before you accept an invitation, we make these Terms and the privacy policy available free of charge — in Guardian mode and at https://pomago.nexufab.pl — in a form that you can save and print.
The Contract may be concluded only by an adult with full legal capacity. A Child does not conclude the Contract, does not create an Account and does not make any statements.
On first launch the Application asks for the year of birth. The year is not saved or sent; the device remembers only the result. If the answer does not confirm adulthood, only Child mode works on that device. An adult chooses Guardian mode or sets up a child's device.
Creating a Family and an Account is free of charge. The Contract with the Owner is concluded when the Owner creates a Family after accepting the Terms and stating that they are an adult and have parental responsibility for, or care of, the children they will add.
The Contract with a Guardian is concluded when the Guardian accepts an invitation after accepting the Terms and stating that they are an adult and look after the children in this Family with the knowledge and consent of their parent or legal guardian. A Guardian gains access to the Family's data only after approval by the Owner. An Account not approved within 48 hours is deleted and the Contract then expires.
For every acceptance, every statement and every consent we record its kind, version, date and time.
An Account works without an email address and without a password: we recognise your device by a key created on that device.
When the Family is created, Guardian mode shows the Owner a recovery code. We show it once and store only its hash, so we cannot reproduce it. The code lets you return to the Family on a new device and delete the Family on the page https://pomago.nexufab.pl/delete. The code also protects the Messages key (§ 9a section 7). Keep it in a safe place.
If Guardian mode offers this function, you may additionally link your Account to a Google account in order to sign in on a new device. Linking is voluntary and you can remove it.
If the Owner loses the device and has neither the recovery code nor a linked Google account, the Owner may lose access to the Family. In that case write to us. We will help to the extent that it can be confirmed that the Family is yours; we do not have your name or email address, so this is not always possible.
We make the confirmation of the conclusion of the Contract, with the text of the Terms, available on a Durable medium: as a downloadable file in Guardian mode. The confirmation of a purchase of Paid Features is sent by the Seller to the address of your Google account.
You do not share your Account with other people. You add another adult to the Family by invitation.

§ 5. Guardians, children and devices

Only the Owner: invites, approves and removes Guardians, chooses the Guardians who see a profile's Messages, deletes a child profile, buys and manages Paid Features, deletes the Family and transfers its ownership. Ownership cannot be transferred while the “Family” plan is active.
The Owner and every Guardian: add and change chores, confirm or reject a reported completion, add child profiles and change their labels and pictures, connect and disconnect children's devices, reply to Messages of profiles whose Messages they see. A Guardian may leave the Family at any time.
An invitation is a single-use code valid for 48 hours, shown as a QR code or a link. You send the link yourself, using your own email program or messenger. We do not send invitations and do not learn the invited person's address. A Family may have at most 5 active invitations.
You invite only adults who look after the children in your Family. By approving a Guardian you give them access to the data of the children in the Family.
You keep a profile only for a child for whom you have parental responsibility or care. You do not create profiles for adults.
A child's device is connected to the Family by a guardian: Child mode shows a code valid for 10 minutes, and the guardian scans or enters it in Guardian mode and states that they are connecting the device as the child's parent or guardian. The code also contains the fingerprint of the child's device key; when the code is typed in, the guardian compares the fingerprint on both screens. Without the connection Child mode does not work.
During connection Child mode shows the “Information for the child”. Read it together with the child and explain what the Application is for.
You may assign several profiles to one device. The children then see each other's lists and Messages on that device and can report a chore as done for one another. This is why a reported completion is confirmed by a guardian.
A guardian may disconnect a child's device at any time. Child mode then deletes the list, the Messages and the keys from that device.
In the settings you may change a device in Guardian mode into a child's device. Your Account is then disconnected from that device and the Family's data is deleted from its memory; the data on the server stays. If it is the Owner's only device, save the recovery code first.
A child's device returns to the year-of-birth question only after it is disconnected by a guardian or after “Clear device” is chosen in Child mode. The Family's data is then deleted from that device; the device no longer has access to the Family's data on the server.

§ 6. Free plan, “Family” plan and the Seller

You use the Application free of charge. The free plan covers an unlimited number of chores and recurring chores and at most 2 child profiles, 2 children's devices and 2 guardians including the Owner. A device with several profiles counts as one.
The “Family” plan raises these limits to 6 child profiles, 6 children's devices and 6 guardians including the Owner. In both plans the chore completion history is kept for 90 days. Messages work the same in both plans.
The “Family” plan is a monthly subscription. You see the total price including taxes, the billing period and the renewal rules in Guardian mode and on Google Play before the purchase. On the effective date of this version of the Terms the price is PLN 29.99 per month, including tax.
You can buy the “Family” plan only when Guardian mode shows a purchase button. Until it does, we sell nothing and everyone uses the free plan.
Paid Features are bought only by the Owner, in Guardian mode. The plan covers the whole Family. One purchase can be assigned to one Family. Child mode contains no purchases and no prices.
You buy Paid Features from the Seller, not from us. The Seller accepts the payment, issues the sales document, accounts for sales taxes and handles payment refunds and subscription cancellation under its own terms, which you accept at the time of purchase. We do not accept payments and do not receive your card details. We do not sell on a website or through any other intermediary, e.g. Polar.
Our liability remains unchanged. We provide the Service and we are responsible for its conformity with the Contract. You can always submit a complaint, a withdrawal statement and a notice of termination to us (§ 7, § 8, § 13). In such a case we arrange the refund due through the Seller.
The subscription renews every month until you cancel it. You can cancel it at any time in Google Play → Subscriptions, with effect at the end of the paid period. Uninstalling the app or deleting the Family does not cancel the subscription.
A change in the subscription price takes effect from the next billing period. We announce it in Guardian mode at least 30 days in advance. You may then cancel the subscription free of charge.
We confirm the subscription status with Google Play. If the confirmation temporarily fails, the “Family” plan continues to work for at most 72 hours from the last confirmation and, once confirmation is restored, returns without loss of data. If you have paid and the plan does not work, write to us (§ 8).
When the subscription expires or the payment for the next period fails, the Family returns to the free plan at the end of the paid period. We delete nothing in that case. Profiles, devices and guardians above the free plan limit are paused:
1. the Owner indicates who and what remains active; the choice can be changed at most once every 7 days. If the Owner does not choose, the resources added earliest remain active. The Owner is always active;
2. guardians see a paused profile together with its history but cannot change it; no new chores to do and no new Messages are created for it;
3. a paused child's device remains connected and shows only the information that it is paused;
4. a paused Guardian sees the Family's data without being able to change it.
Buying the “Family” plan again restores all paused resources without loss of data.

§ 7. Right of withdrawal

If you are a Consumer or an Entrepreneur with consumer rights, you may withdraw from the contract for Paid Features without giving any reason within 14 days of the day it was concluded. It is enough to send us a statement before the deadline: by email to kontakt@nexufab.pl, by post, or in Guardian mode using the “Withdraw from the contract here” button, if the Application provides it. You may use the model form in Annex 1.
In the statement, give the order number from the Google Play purchase confirmation. We do not store your name or email address, so the order number lets us find the purchase. We confirm receipt of the statement on a Durable medium: in reply to your message or in Guardian mode.
We start Paid Features before the 14 days have passed only if you expressly request this at the time of purchase and acknowledge the consequence described in section 4.
If you withdraw from the contract after such a request, you pay only for the time until withdrawal, in proportion to the price.
We refund the payment within 14 days of receiving the statement, using the same means of payment that you used. We arrange the refund through the Seller.
A purchase on Google Play is also subject to the Google Play terms. They do not limit your rights against us described in this paragraph.
Withdrawing from the contract for Paid Features does not delete the Family. The Family returns to the free plan under § 6 section 11.

§ 8. Conformity of the Service and complaints

You can submit a complaint by email to kontakt@nexufab.pl or by post. Describe the problem, give the date it occurred and what you expect. If the complaint concerns a purchase, give the Google Play order number.
We reply on a Durable medium within 14 days of receiving the complaint. Failure to reply to a Consumer within this period means the complaint is accepted.
Towards a Consumer and an Entrepreneur with consumer rights we are liable for the lack of conformity of the Service with the Contract under the Polish Consumer Rights Act. You may demand that the Service be brought into conformity with the Contract and, where this is impossible, ineffective or the lack of conformity is significant — a price reduction or withdrawal from the Contract. We refund the amount due within 14 days, through the Seller.
After withdrawal from the Contract due to lack of conformity we make available to you on request, free of charge and within a reasonable time, your User Content other than personal data, in a commonly used machine-readable format. We do not hold the content of Messages in a form we can read (§ 9a section 5).
As a Consumer you may use the free assistance of a municipal or district consumer ombudsman or a consumer organisation, as well as mediation or an arbitration court at a provincial inspectorate of the Trade Inspection. Participation in such proceedings is voluntary for both parties.

§ 9. User Content and children's data

User Content belongs to you. You authorise us to store, process and display it solely in order to provide the Service to your Family.
User Content is seen only by the guardians of your Family and — as regards their own lists and Messages — by children on connected devices; Messages are seen by the people listed in § 9a section 4. We do not use User Content to train models, for advertising or to provide services to other people. The Application has its own, separate database.
In labels, chore titles and replies to Messages you do not enter surnames, addresses, phone numbers, health information or other special category data. A nickname is enough for a child.
You declare that you have the right to save the User Content in the Application and that doing so does not infringe the rights of other people.
You save the data of children and other people in the Application only for household purposes. The Application is not intended for processing personal data on behalf of a business, school or institution; we do not conclude data processing agreements.
The rights to the Application, its code and improvements belong to us or to our licensors. We may use the feedback you give us without remuneration.

§ 9a. Messages next to chores

Next to a chore, the child may in Child mode ask for help by choosing a ready-made reason, or write a short note (up to 280 characters). A guardian who sees the profile's Messages replies with text or a ready-made reply. A Message always concerns one chore; once the chore is closed, no new Message can be added. There is no chat, no list of conversations and no contact with people outside the Family.
Sending photos and voice recordings is not available. If we introduce them, this will happen after a change to the Terms under § 17 and only after a separate consent of a guardian.
Messages work for a profile only after consent given in Guardian mode by a User who has stated that they have parental responsibility for, or care of, the child. The consent can be withdrawn at any time in the same way. The profile's Messages are then deleted and the other functions keep working unchanged. We may also switch the function off for everyone for the reasons in § 12 section 2.
A profile's Messages are seen by: the Owner, Users who have made the statement in section 3, and Guardians chosen by the Owner. On a device with several profiles they are also seen by the other children.
The content of Messages is encrypted on the Family's devices with a key that we do not have. We cannot read it, we do not review it and we do not moderate it on our own initiative. We see only technical data: next to which chore and from which device a Message was sent, when, of what kind and of what size. We learn the content only when a guardian reports it to us (§ 11 section 1 point 1).
We delete a Message 7 days after the chore is closed, at the latest 30 days after it was sent, and earlier — after the consent is withdrawn or the chore, profile or Family is deleted. Devices delete their copies at the same time. Only the information that there was a help request, without content, stays next to the chore for 90 days.
The Messages key is stored by the Family's devices and, in encrypted form, also by our server, including in a form protected by the recovery code. After a Guardian is removed or a device is disconnected, the Family's devices set a new key. If the Family loses all devices and the recovery code, the content of Messages cannot be recovered; chores and history stay.
Messages are not an emergency channel. They arrive after the devices synchronise, not instantly, and may not arrive when a device is offline. In an emergency call the emergency number 112. The function does not replace the care of a child or the emergency services.
In Messages you must not post unlawful content or content of an intimate nature, describe other people without their knowledge or pass Messages on outside the Family. Explain this to the child.

§ 10. Acceptable use

You must not:
1. save or send unlawful content in the Application, including content that infringes the rights of other people;
2. use the Application in relation to adults, or to children for whom you do not have parental responsibility or care;
3. use the Application in a way that violates a child's dignity or rights, including forcing a child to send Messages;
4. pretend to be a guardian you are not, or use someone else's invitation;
5. break security measures, overload the Application or circumvent plan limits and Message limits;
6. reverse engineer the source code or retrieve the Application's content by automated means, except where mandatory law permits it;
7. resell access to the Application.
A breach of section 1 or of § 9a section 9 entitles us to take the measures set out in § 11 and § 15.

§ 11. Reporting illegal content

You can report content that you consider illegal or contrary to the Terms:
1. in Guardian mode — with the “Report content” button next to a Message. After you confirm, the Application sends us the decrypted content of that Message, the reason you chose and the information which guardian is reporting. This is the only way we can learn the content of a Message;
2. on the page https://pomago.nexufab.pl/en/report — also if you are not part of the Family. The form does not collect contact details and gives a report number;
3. by email to kontakt@nexufab.pl.
The report should explain why the content is illegal, indicate its location as precisely as possible and contain a statement that the person reporting acts in good faith. If you want to receive a confirmation and the decision, give your name and email address — e.g. in a message to kontakt@nexufab.pl quoting the report number.
We confirm receipt of the report when we know how to contact the person reporting, examine it diligently and without undue delay, and inform the person reporting of the decision. The decision is made by a human.
We do not review User Content on our own initiative. We act after a report, an order from an authority or a security signal. We may remove or block content (a Message also without reading it), switch off Messages for a profile, restrict functions, or suspend or close an Account.
We inform you of a restriction in Guardian mode at the latest when it is imposed and state: what measure we applied and for how long, the facts, the legal basis or the provision of the Terms, and the possibility of appeal.
You may appeal against the decision to kontakt@nexufab.pl within 6 months. The appeal is examined by a human within 14 days. You retain the right to go to court.
If we become aware of a criminal offence threatening the life or safety of a person, we promptly inform the law enforcement authorities and provide them with the information we hold.
We keep reports until the decision and for 6 months after it, and longer only where they are needed to establish, pursue or defend claims or where we have passed them on to authorities.

§ 12. Availability and changes to the Service

We make every effort to keep the Service running without interruption. We announce planned works in Guardian mode.
We may change the Service for the following reasons: a change in the law or a decision of an authority, a change in the Google Play store rules, security, a change or withdrawal of a service by an infrastructure provider, removal of errors, adding or improving functions. A change does not result in any costs for you. We inform you about it in a clear and comprehensible manner.
We inform you of a change that materially and adversely affects the use of the Service on a Durable medium — a downloadable notice in Guardian mode — at least 30 days in advance. You may then terminate the Contract without notice within 30 days of the change or of the information about it, whichever is later. We refund the fee for the unused period proportionally.

§ 13. Duration and end of the Contract

The Contract is concluded for an indefinite period.
You may end the Contract at any time: the Owner — by deleting the Family in Guardian mode or on the page https://pomago.nexufab.pl/delete, a Guardian — by leaving the Family. Cancel the subscription with the Seller beforehand (§ 6 section 8).
Deletion of the Family by the Owner also ends the Contracts of all Guardians of that Family and deletes the data of all children.
We may terminate the Contract with 30 days' notice solely for an important reason: ending the provision of the Service for all users, a change in the law or a decision of an authority preventing the provision of the Service, loss of key infrastructure without a reasonable replacement. We give the notice in Guardian mode. We refund fees for the period after termination proportionally.
We may terminate the Contract with immediate effect if, despite a request, you have not remedied a material breach of § 10 or § 9a section 9 within the set time limit, and without a request — in the event of a gross breach, e.g. an attack on the Application.
A Family in which nobody has used the Application for 12 months and which has no “Family” plan is deleted together with its data; the Contract then expires. For the last 30 days before deletion Guardian mode shows a warning every time it is opened. A guardian opening and using the Application interrupts this period.
Deleting the Family or leaving the Family deletes the data within the time limits set out in the privacy policy.

§ 14. Retrieving and deleting data

At any time, including during the notice period, you can retrieve data in Guardian mode: the Owner — the data of the whole Family, a Guardian — the data of their own Account. You receive the data immediately, in a structured, commonly used machine-readable format. You can also request it by email; we then provide it without undue delay, within 30 days at the latest.
The data file does not contain the content of Messages, because we do not have the key; it contains their technical data. You can read the content of Messages in Guardian mode while they are kept (§ 9a section 6).
When we terminate the Contract, you may retrieve the data during the notice period and for 30 days after it ends; after that we delete it. When you delete the Family or leave the Family yourself, the data is erased immediately — retrieve it beforehand.
We do not charge for retrieving or transferring data.
We store the data on servers in Poland, in the Microsoft Azure cloud. Backups expire after 30 days at the latest.

§ 15. Suspension of access

We may suspend access to an Account or to functions, including Messages, in the event of a breach of § 10 or § 9a section 9 — after a request to stop, and without a request where the breach is gross or threatens the security of the Service, a child or other users — and on the order of an authority.
The suspension lasts until the cause is removed. We give reasons for it in accordance with § 11 section 5. Suspension does not delete User Content; Messages are deleted within the time limits in § 9a section 6.

§ 16. Liability

Towards a Consumer and an Entrepreneur with consumer rights we are liable under the general rules and under the Polish Consumer Rights Act. The limitations in section 2 do not apply to them.
Towards other Users our total liability under the Contract is limited to the amount of fees paid for the Service in the 12 months preceding the event causing the damage and does not cover lost profits. The limitation does not apply to damage caused intentionally or through gross negligence.
The description of the Service in § 3 sections 2 and 5 and in § 9a sections 7 and 8 indicates what the Service is for and how it works; it does not exclude our liability towards a Consumer.
Each guardian is responsible for their own actions in the Family. The Owner decides who is given access to the children's data and to Messages.

§ 17. Changes to the Terms

We may change the Terms solely for important reasons: a change in the law or a decision of an authority, a change to the Service permitted in § 12, security or prevention of abuse, a change in our details or legal form, a change of the Seller or of the store rules, removal of ambiguities or errors without worsening your situation.
We announce a change in Guardian mode at least 30 days before it takes effect and make the new text available for download. We do not know your email address, which is why the information about the change appears when the Application is opened. We apply a shorter period only where required by law or by an order of an authority.
Before the change takes effect you may terminate the Contract free of charge: the Owner — by deleting the Family, a Guardian — by leaving the Family.

§ 18. Governing law and disputes

The Contract is governed by Polish law. The choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
Disputes with a Consumer and an Entrepreneur with consumer rights are settled by the court having jurisdiction under the general rules. Other disputes are settled by the court having jurisdiction over the Service Provider's place of business.

§ 19. Final provisions

The Terms are available free of charge at https://pomago.nexufab.pl/regulamin (Polish) and https://pomago.nexufab.pl/en/terms (English). The Polish version is binding; the English version is a translation.
We make the Application available in Poland.
The invalidity of one provision does not affect the others.
Matters not regulated here are governed by the provisions of Polish law and European Union law.

Annex 1. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: NEXUFAB Rafał Kalinowski, ul. Graniczna 20, 05-825 Grodzisk Mazowiecki, Poland, kontakt@nexufab.pl
I/We() hereby give notice that I/We() withdraw from my/our() contract for the provision of the following service(): Pomago — “Family” plan
Date of conclusion of the contract(*)
Google Play order number (helps us find the purchase)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

Change history

2026-11-14 — working draft for closed testing (two apps: parent and child).
2026-11-15 — one app with Guardian mode and Child mode, year-of-birth question and change of device mode (§ 2, § 4 section 3, § 5 sections 10–11); Messages next to chores (§ 9a); reporting content in the Application and on the website, informing authorities, keeping reports (§ 11); notifications (§ 3 section 5); recovery code and the Messages key (§ 4 section 8); data retrieval without Message content (§ 14 section 2). Working draft for legal review.

Document version: 101c4e0f2eef